Frequently Asked Questions

Everything you need to know about your new wheels.

How do I find the right size for Impala skates?

We recommend choosing your standard US women's shoe size. If you are between sizes or have a wider foot, we suggest sizing up for a more comfortable fit.

Are Impala skates suitable for beginners?

Absolutely! Our skates are designed for recreational use and are perfect for beginners looking to learn the basics of roller skating or inline skating in style.

What is your return policy?

We offer a 30-day return window for all skates in original, unworn condition with all packaging intact. Please note that return shipping costs may apply.

Are your skates vegan-friendly?

Yes, we are proud to be a PETA-approved vegan brand. All of our skates are made using high-quality PVC and synthetic materials with no animal products used.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

Can I use these skates outdoors?

Yes, our skates come equipped with 82a durometer wheels, which are versatile enough for both indoor rink surfaces and smooth outdoor paths.